Posting Date Jun 20, 2022
Job Number 22102788
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Shanghai Pudong, Shanghai IFC 8 Century Avenue, Shanghai, Shanghai, China
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
|At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.|
POSITION SUMMARYGreet and escort Residence owners, members, vendors, and guests. Supply Residence owners, members, guests, and visitors with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Deliver items (e.g., messages, mail, faxes, packages, flowers) to guest rooms. Communicate parking procedures to guests/visitors. Monitor the Members/Owners Lounge for seating availability, service, safety, and wellbeing of guests. Complete closing duties in the Lounge, including storing all reusable goods; breaking down and cleaning all equipment and areas; returning equipment to proper locations; locking refrigerators; restocking items, locking doors, and completing daily cleaning checklist. Assist Residence owners, members, guests and visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Assist in directing all moving and delivery personnel to loading dock. Communicate Residence owner, member,orguest issues with vehicles to Valet Lead, and assist in resolution. Polish luggage carts and maintain cleanliness of carts.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.