Customer Verification Officer (Spanish speaking) at Betting Connections

Posted 1 week ago

Job description: br>
  • Using various techniques (both open source & direct customer interactions), create rounded view of individual customer’s activity and background to support regular review of business relationships
  • You will be responsible for ensuring that high value digital customers are investigated and managed in relation to current legislative requirements under the EU AML directives and applicable Spanish law
  • Support F&P Team Leader in matters relating to safer gambling, verification checks and anti-money laundering
  • Using various techniques to analyze individual customers activity and background to support regular management review of business relationships
  • Identify customers whose play/activity may give rise to concern that they have problem gambling issues
  • Identify customers who maybe playing with illicit funds or engaged in money laundering
  • Use data and information to support identification of customers that maybe of concern
  • Analyze ‘at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate
  • Liaise and consult with the F&P Team Leader regarding individual cases and higher risk customers
  • Make recommendations to the F&P Team Leader regarding account management for ‘at risk’ customers
  • Consult and liaise with colleagues to ensure best practice across the team and with customers
  • Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers
  • Prepare and produce high quality reports and documentation as needed for Director of Payments and Customer Diligence and stakeholders
  • Keep up to date with relevant legislation and requirements within the gambling industry

  • Investigative experience preferable
  • Able to deliver high quality customer service
  • Experience of managing and looking after high-end clientele
  • Understanding of the gaming industry is desirable
  • Awareness of EU AML Directives and Spanish Gambling Law
  • Proficiency with Microsoft Office Suite
  • Excellent communication and interpersonal skills, Ability to adapt communication style
  • Investigative mindset, Attention to detail
  • Ability to make robust decisions, Excellent time management & organisational skills
  • Good communicator both written and verbal, Excellent time management skills
  • Spanish language is a must, Portuguese will be considered as an advantage

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