Customer Service Process Internship- North Asia at Hilti

Customer Service Process Internship - North Asia

Hong Kong
Reference No: 16365

What's the role?

As a Customer Service Process Intern in our regional office, you will work closely with the regional and local team (China, Hong Kong, Japan, South Korea and Taiwan) to map out existing internal customer service process structure and identify improvement opportunities. Our goal is to provide you with a practical, hands-on experience and help you build solid competencies!

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Work closely with the local Customer Services team to understand and analyse the as-is process flow
Develop, collect and consolidate process documentations which are provided by local Customer Services teams
Understand the state of current documentation methodology and manage documentations for future analysis purpose
Monitor and review collected documentation; identify and report any variance
Our unique culture is why people stay at Hilti - and why it’s not unheard of to find two generations of the same family working with us.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • University student working towards a bachelor degree
  • You are a multilingual talent, fluent in English and at least one other Asian language (Preferably in Chinese, Korean, Japanese)
  • Ability to work in a dynamic, fast-paced and goal driven environment.
  • Ability to understand the ambiguous problems into concrete and managable components

Hong Kong

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