Japan Customer Care Professional - back office at American Express

Locations:Kuala Lumpur, Malaysia
Categories: Customer Care Categories: Operations
Customer Care Professional (Japan) - Global New Accounts
Every one of our Customer Care Professionals represents the American Express Brand. At Global New Accounts, you will be playing a key role to support American Express business by processing and issuing American Express corporate card fast and easy for our customers.
You are expected to be a problem solver and enabler for our card members and our business. And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.
As your main responsibilities, you will be handling our new commercial card applications. This includes:

  • Data capturing of new applications into Amex new application data base.

  • Work with corporate apps team in Tokyo to ensure all data captured is accurate and processed in timely manner.

  • If required, process manual underwriting and decision of applications

Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.

  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.

  • Competitive Salary – Get paid what you’re worth.

  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.


  • Great Team Player
  • Strong written and verbal communication in Japanese
  • Ability to work in a fast paced metric driven environment
  • Proficient at multitasking and navigation in a Windows environment
  • Possess a degree or above education level
  • Minimum N2 level and above for JLPT
  • This role may be subject to additional background verification checks.

ReqID: 19009394
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 17, 2019, 2:19:08 AM

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